Why Is My Spotify Offline? [7 Reasons]

It can be frustrating when you open the Spotify app and see an error message that Spotify is offline or unavailable. There are a few potential reasons why Spotify may show offline on your device.

1. Limited or No Internet Connectivity

One of the most common reasons why Spotify goes offline is problems with your internet connection. Spotify requires an internet connection to stream music from its servers. If your wifi or cellular data connection drops, Spotify won’t be able to play any songs.

Limited or No Internet Connectivity

Some things to check if you think your internet is the culprit:

  • Restart your wifi router and modem
  • Check if other apps that require internet are working
  • Toggle airplane mode on and off on your device
  • Move closer to your wifi router if using wifi

If no other internet-connected apps are working, your device likely has no connectivity at the moment. Try using Spotify again once you restore an internet connection.

2. Outdated App Version

An outdated version of the Spotify app can also cause connectivity issues that make Spotify show offline. Ensure that you have the most recent version of the Spotify app installed on your device.

Outdated App Version

On an iOS device, you can check for app updates by going to the App Store > Tap your profile icon > Tap “Update” next to Spotify if an update is available.

On Android, go to the Play Store > Menu > My Apps & Games > Tap “Update” next to Spotify if an update is available.

Updating to the latest version can potentially fix offline errors caused by bugs.

3. Spotify Server Outages

In rare cases, Spotify’s own servers may be experiencing an outage. Server outages lead to connectivity issues that can cause Spotify to display offline errors for users. These are usually temporary, lasting anywhere from a few minutes to a few hours.

You can check sites like Twitter and Downdetector to see if other users are reporting Spotify outages as well. Usually, Spotify works to resolve server issues quickly. All you can do is wait it out during major service outages.

Spotify Server Outages

4. Restrictive Networks Blocking Spotify

If you are connected to a public network or VPN, they may actively block Spotify connections. For example, an office, school, or library wifi network could restrict certain sites and services like Spotify.

Using Spotify on a restrictive network will make it appear offline. You may get error messages like “Spotify Web Player not working“. Check with the network administrator to understand their content restrictions.

The best way around network blocks is to use personal cellular data or your own home wifi instead.

Restrictive Networks Blocking Spotify

5. Spotify Account Issues

Less commonly, some errors with your individual Spotify account can make the service show offline. For example, getting logged out, service plan problems, or temporary account suspensions.

  • Check that you are logged into the correct Spotify account if you have multiple
  • Verify your Spotify subscription or payment details haven’t lapsed if you use a paid tier
  • Contact Spotify Customer Service if your account shows any error messages, restrictions, or suspensions

Correcting any outstanding issues with your account can get Spotify back online.

Spotify Account Issues

6. Spotify App Permissions Revoked

The Spotify mobile app requires certain permissions to function correctly on your device. For example, allowing the app to access device storage, location services, cellular data, and more.

If you, another app, or device settings have revoked some of these key Spotify permissions, the service may appear offline.

To check app permissions on iOS, go to Settings > Spotify > Check that key permissions are enabled. On Android, go to Apps > Permission Manager > Check that key permissions are allowed for Spotify.

Re-enabling any revoked Spotify permissions can potentially get it back online.

Spotify App Permissions Revoked

7. Conflicts with Other Apps

Very infrequently, other apps on your device end up conflicting with Spotify in ways that can cause Spotify connectivity problems.

For example, virtual private network (VPN) apps and ad blockers are known to conflict with Spotify problems in some cases. If closing other running apps seems to fix Spotify connectivity issues, an app conflict could be the issue.

Try using Spotify alone after rebooting your device to check if another app causes conflicts. You may need to uninstall problematic apps as a last resort.

Conflicts with OtherApps


Spotify showing offline can stem from problems like bad internet connections, outdated apps not syncing properly, server issues, network restrictions, account problems, revoked permissions, and conflicts with other apps.

Check each potential Spotify offline reason one by one until you identify the specific cause. Reconnecting to the internet, updating software, waiting out outages, switching networks, contacting customer service, adjusting permissions, removing conflicting apps, and rebooting devices can all help get Spotify back online.

With the right troubleshooting, you can solve error messages like “Can’t connect to Spotify” and “Spotify keeps disconnecting” to enjoy your music without offline interruptions.

FAQs About Spotify Offline Issues

What should I do if Spotify is offline on just one device?

If Spotify is working fine on other devices, restart the problematic device and check for app updates, revoked permissions, and conflicts with other apps.

Does Spotify work offline without an internet connection?

No – Unlike saved music libraries, Spotify requires an active internet connection to stream from its music catalog. It doesn’t work offline unless you are playing a downloaded playlist marked for offline use.

Why does Spotify buffer when other music apps work fine?

Buffering issues tend to stem from problems specific to Spotify vs a general network connection problem. Try force closing and reopening the app or uninstalling and reinstalling Spotify to resolve buffering issues.

How can I tell if a Spotify outage is causing offline errors?

Check sites like Twitter and Downdector to see if many other Spotify users are reporting connectivity issues and outages spanning a specific timeframe. That signals wider Spotify server problems.

What should I do if Spotify keeps going offline?

Frequent offline errors suggest an underlying device, app, or account issue needs troubleshooting. Test Spotify on other devices and networks first. Then work backward through each offline error cause, rather than quick fixes, to resolve the root problem.

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